FAQs (常见问题)
My goods are shipped by sea, and I don’t have a tracking number. Can I leave it blank?
You can fill in the BOL (Bill of loading) number without the tracking number. Warehouse receiving is based on scanning the information on the package label or the tracking number to look up the inbound order. If the system package label is not ...
Why can’t Amazon store products process orders in the system after they are mapped with aliases?
Amazon SKU is unique. ShipOut pulls the Amazon Store SKU instead of the Amazon Store ASIN, so when mapping aliases for Amazon Store products, the system SKU should fill in the SKU instead of the Amazon Platform ASIN.
Must the SKU of ShipOut system be the same as that of the selling channel?
The ShipOut system SKU can be set to be the same as or different from the store SKU. After the product is created, all products need to be associated with the store SKU through the mapping alias. After successful association, whether the system SKU ...
Why do SKU fields report errors when importing system forms?
You can check the SKU from the following three points: Whether you are importing for the warehouse side or OMS side, please confirm whether the import side is correct; Please check whether the product is created. If not, you need to create the ...
Why can’t my product be archived?
Before the product is archived, it is necessary to ensure that all inbound, outbound, or return orders involving the SKU have reached the completed state, and the inventory of the product is 0.
Can my SKU be deleted or modified after it is created?
Once the SKU name is created, it cannot be modified. The SKU may be deleted if it is not used (not involving any SKU in the inbound, outbound, and return process). Deleting the used SKU is impossible. It can be adjusted to 0 for the SKU inventory ...
Why is product A displayed on tiktok, but product B displayed on the system delivery list?
Answer: The TikTok shop did not maintain Seller SKUs, and the SKUs of the order updated into ShipOut system were not automatically matched by the system through mapping, but OMS SKUs were manually selected to ship. As A result, the shipped product B ...
Why is the Store SKU field empty after pulling the orders? Why am I still prompted that there is no mapped SKU even after setting up the mapping?
Answer: First, please confirm that you have mapped the TikTok store’s Seller ID to the corresponding product in the ShipOut system. Second, after mapping, did you refresh the order data to reflect the new mappings? If you haven’t, please go back and ...
Why am I not receiving orders after linking? Why does it show zero orders retrieved when there are orders in my store?
Answer: Currently, ShipOut only supports retrieving orders with the Order status set to Awaiting Shipment and the Shipping method as Seller Shipping.
Why did linking to TikTok fail? Why can’t I successfully connect to TikTok?
Answer: Please ensure that the warehouse name you entered when linking TikTok in ShipOut is accurate.
Why can’t the pallet cost be brought out from an outbound order？
There is no pallet property for an outbound order, but only for freight outbound orders. If the pallet property is configured in the small package billing rule, the pallet cost will not be brought out. It is recommended not to configure the pallet ...
Error reported when submitting an outbound order：shipping error! FedEx createLabel Error! Package 1 – Special service SIGNATURE_OPTION is invalid
FEDEX_ SMART_ POST does not support signature service. Please check whether the actual shipping service of this order is FedEx Smart Post.
How to deal with the situation when the seller canceled the shop order after submitting the outbound order?
1) If the package has been sent and the outbound order has been charged, a return order can be created. The processing method is to select “Add to stock”. After the return order is received, the inventory will increase accordingly; 2) If the package ...
Why can’t the tracking number in the outbound order be canceled?
Please check whether the logistics status of your outbound order is in the transportation status. The transportation order in the transportation status does not support cancellation.
After the tracking number is generated from an outbound order, can the tracking number be modified?
Yes, Outbound → Parcel Outbound Order → to be pick/picking/to pack/to ship→ replace shipping label → change selected shipping method/add and modify packing material information → confirm to regenerate logistics face sheet.
Why can’t a mapped product be submitted for an outbound order?
You can check whether the OMS SKU in the order has a value. If not, you might have pulled the order to the system first and then do the mapping. Just pull the order again, and the system will automatically associate the mapped SKU.
Why can’t I search the corresponding outbound order with the tracking number in the outbound order list?
Please verify whether the outbound order corresponding to the tracking number is in the cancelled status. The cancelled outbound order will clear the tracking number accordingly, so the tracking number cannot be used to query the cancelled outbound ...
Why is the signature fee configured in the shipping channel but not brought out?
The delivery order does not go to the logistics channel configured with signature fees, but matches the logistics channel with higher priority and does not include signature services.