How to deal with the situation when the seller canceled the shop order after submitting the outbound order?

1) If the package has been sent and the outbound order has been charged, a return order can be created. The processing method is to select “Add to stock”. After the return order is received, the inventory will increase accordingly;

2) If the package has not been delivered yet, in the “to be shipped” status, the outbound order can be canceled, and the inventory of the outbound order will be automatically updated to the inventory. The inventory of the SKU involved in the delivery order will be in the “Cancellation Storage”, and the warehouse location can be transferred through inventory transfer.

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• Why can’t the tracking number in the outbound order be canceled?

  Please check whether the logistics status of your outbound order is in the transportation status. The transportation order in the transportation status does not support cancellation.

• Why can’t I search the corresponding outbound order with the tracking number in the outbound order list?

  Please verify whether the outbound order corresponding to the tracking number is in the cancelled status. The cancelled outbound order will clear the tracking number accordingly, so the tracking number cannot be used to query the cancelled outbound ...

• Error reported when submitting an outbound order：shipping error! FedEx createLabel Error! Package 1 – Special service SIGNATURE_OPTION is invalid

  FEDEX_ SMART_ POST does not support signature service. Please check whether the actual shipping service of this order is FedEx Smart Post.

• Product Outbound Declaration

  Product delivery mainly includes small package delivery orders (one – piece delivery) and bulk delivery orders. 1.Small Package Delivery Declaration One-piece delivery is a small package delivery operation. There are three ways to place orders: store ...

• After the tracking number is generated from an outbound order, can the tracking number be modified?

  Yes, Outbound → Parcel Outbound Order → to be pick/picking/to pack/to ship→ replace shipping label → change selected shipping method/add and modify packing material information → confirm to regenerate logistics face sheet.