Why am I not receiving orders after linking? Why does it show zero orders retrieved when there are orders in my store?

Answer: Currently, ShipOut only supports retrieving orders with the Order status set to Awaiting Shipment and the Shipping method as Seller Shipping.

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• How to link a TikTok store

  Notes: When mapping TikTok store products in ShipOut, it is necessary to map the seller ID of the TikTok store as the store product code, not the SKU ID of the TikTok store. Linking to a TikTok store currently only supports pulling orders with an ...

• Why is the Store SKU field empty after pulling the orders? Why am I still prompted that there is no mapped SKU even after setting up the mapping?

  Answer: First, please confirm that you have mapped the TikTok store’s Seller ID to the corresponding product in the ShipOut system. Second, after mapping, did you refresh the order data to reflect the new mappings? If you haven’t, please go back and ...

• Why can’t Amazon store products process orders in the system after they are mapped with aliases?

  Amazon SKU is unique. ShipOut pulls the Amazon Store SKU instead of the Amazon Store ASIN, so when mapping aliases for Amazon Store products, the system SKU should fill in the SKU instead of the Amazon Platform ASIN.

• Why did linking to TikTok fail? Why can’t I successfully connect to TikTok?

  Answer: Please ensure that the warehouse name you entered when linking TikTok in ShipOut is accurate.

• How to map store aliases

  I. Single product alias mapping After the product is created, the products that need to be shipped via the link store push order to the system need to be associated with the store. We can associate them individually or in batches. If a single ...