How to Submit a Return Inbound Order

If the customer arranges to return the goods to the warehouse for processing or management, they need to submit a return order  to the warehouse.

In the return list, you can view the return orders in all states, and you can search by return order number, shipping order number or RMA number.

1. Create a Return Order

1.1 Manually Create a Return Order

Return> Create a return order> Fill in necessary information (* means required> Add product and quantity>Select processing method> Check additional services as needed> Submit

Note:

1) RMA No – It is the batch number of the returned goods, which the customer needs to fill in.

2) Tracking number – Return cargo tracking number. If there are multiple tracking numbers, separate them with commas.

3) When the processing method is “Replace Label”, upload the new SKU label through the attachment.

Other oOperation method (common methods are: Repair, Destroy, Add to Stock, etc.)> If there is additional processing demand, check the corresponding additional fee> Submit

Note: For multi-package returns, multiple packages can be added.

Operation steps: return> upload> select warehouse> download system template or upload your own file> upload and map file

2.Manage Return Orders

OMS can view the progress of each order the return order list；；

Return orders can be searched by filtering multiple numbers；

Submitted (unreceived) – Can view, edit, and cancel

Received – Can be processed and viewed

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